FAQ

Q: Is Crew Pond free?
A: As a Jobber, you get to list yourself and make offers on jobs for free using a basic account. As a Hirer, you get two free job posts per month. It’s $5.50 for each additional connection after that. Or $22 per month for unlimited connections (app access only).

Q: What is a hirer?
A: A person or organization that employs and/or engages people or an organization for services in exchange for payment.

Q: What is a Jobber?
A: A person or organization that is hired for their services in exchange for payment.

Q: What is SOS?
A: SOS is a shout-out for Jobbers to make a priority offer if you need to hire someone fast. A $55 SOS charge will be applied to the Hirer per Jobber. The Jobber will receive a $30 SOS fee once the SOS job has been completed.

Q: What does the “Private” function mean when creating a job?
A: Making a job “private” will make it so that your posting is not seen by the public. From here, you can personally invite the Jobbers you want for that job.

Q: What is a Super User?
A: Have unlimited jobber connections and job postings with a single user account for only $55 a month. Additional logins are $5.50 per month (web and app access).

Q: What is a Key Hirer?
A: Have unlimited jobber connections and job postings for only $22 a month (app access only).

Q: What is a Key Jobber?
A: Stand out from the crowd and be one of the top-searched Jobbers for only $5.50 a month.

Q: Why can’t I invite my favourite Jobber to a job?
A: Because they have made themselves unavailable. This is indicated by them having a greyed-out avatar.

Q: How do I edit my profile?
A: https://youtu.be/tZEafRRHtYc

Q: How do I add my payment details?
A: https://youtu.be/nBWoDT9GJ6o

Q: How do I navigate the dashboard?
A: https://youtu.be/I34odAdQfbs

Q: How do I create a job?
A: https://youtu.be/nGX8fHHxqK8

Q: How do I make an offer on a job?
A: https://youtu.be/sQpN5SOynBE

Q: How do I edit a schedule?
A: https://youtu.be/oXp0PQDz2k0

Q: How do I accept a Jobber’s offer?
A: https://youtu.be/uZbGQ8HB-0s

Q: How do I unassign and reassign a Jobber to a schedule?
A: https://youtu.be/VfN9sohqo0o

Q: How do I view my notifications?
A: https://youtu.be/-Wx7EkpLG00

Q: How do I create a job group chat? Note: This can only be created by the Hirer.
A: https://youtu.be/aKw_Up2_C1M

Q: How do I create an invoice or timesheet?
A: https://youtu.be/5xnl2OWImNc

Q: How do I invite a Jobber to my job posting?
A: https://youtu.be/38YxghM1itg